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For patients

The system is moving.
You're making decisions you weren't trained to make.
That stops now.

That's where we come in.

A caregiver walking alongside an older adult using a walker

Sound familiar?

After surgical complications that changed everything, the system started moving on without him. Nobody asked what his life had looked like before. Nobody asked what his goals were. Nobody asked what we needed.

Then a discharge planner walked in. She didn't introduce herself to my husband. She looked at me and said: “You should just place him in a nursing home.”

I asked for a care conference. I asked for a new discharge planner. I declined the discharge — the one built on assumptions instead of questions. He went to a specialty hospital and made real progress before moving to more aggressive rehabilitation.

Nobody handed us that outcome. We fought for it — with the right knowledge and the refusal to accept a plan that had never once asked who he was.

“She was a wife when I needed a wife. But she was the most amazing advocate when that's what I needed.”
— Jerry Feth

She woke up from routine surgery unable to move the left side of her body. The discharge plan didn't change.

Her husband — her only caregiver — was weakened by cancer treatment. He couldn't care for her. Nobody at the hospital had asked.

He called me that afternoon. I gave him the knowledge, the language, and the script. He asked for a meeting with the whole care team. He used the words I gave him.

She went from the hospital to the highest level of rehabilitation care available. By the time she came home, she was walking safely.

“That phone call is exactly why this work exists.”
— Kim Feth, BSW

He had Stage 4 cancer. His family wanted to pursue treatment and the medical team supported it. I had a question nobody else in that room was asking: was treatment actually the right choice for his body?

That question wasn't mine to ask out loud in a group setting. But I kept it close.

When his family hired me, he was in a one-star facility that couldn't meet his needs and had made clear he wasn't welcome to stay. It took me dozens of hours of calls and emails to find a four-star facility two counties away that could actually care for him.

He started treatment. Within days, he understood what it was going to cost his body. He made his own decision — no more aggressive treatment. No more feeding through the tube.

That's when my job changed. I stopped fighting the system and started walking alongside his family — explaining what was coming, answering the questions nobody else would, and helping them find peace with a choice that was entirely his to make.

He transferred to an inpatient hospice bed — a limited resource that takes knowing exactly how and when to ask. He got there. He got to choose. And his family was ready.

“The most important thing I did wasn't finding the right facility. It was making sure he got to decide what happened to him.”
— Kim Feth, BSW
The difference it makes

What happens with — and without — HSK.

Without HSK
The system has a plan for your person. Nobody asked if it was the right plan.
Decisions are being made right now. You don't have the language to stop them, slow them down, or change their direction.
You're afraid that whatever you do — or don't do — your person pays the price.
Nobody is telling you the options.
The broken healthcare system made a decision for your person. You found out after.
With HSK
You walk into every conversation knowing what to say, what to ask, what to refuse — and how to refuse it.
Kim has been inside the hospital system professionally and personally. She knows exactly how it works.
Your person gets a plan that starts with who they are and what they want — not what's easy.
Your person won't face that room alone. Neither will you.
The next decision doesn't catch you off guard. Neither does the one after that.

Here's what the broken healthcare system isn't telling you.

You need information, options, and costs to make the best choice. The system assumes you'll take what's offered.

You can say no to a hospital discharge that isn't right. But how you say no matters. Say it the wrong way and you could owe the bill from that point forward. There is a right way. Most families never learn it.

The system can brush you off. It can make you feel like you're the problem. There are words that stop both. We have them.

Bad care creates problems months later that didn't have to happen. By then, it's harder to fix.

You may not be able to name what you're feeling yet. That's not a weakness. That's what happens when things move too fast.

You don't know what you don't know. We do.

What this looks like

How we work together.

1
Tell us what's going on.
A free call. No forms, no pressure. Just tell us where you're stuck.
2
We map out your options.
We lay out what you're dealing with, what it means, and what to do next. You leave with a plan in writing.
3
We handle it together.
You're not doing this alone. We work it with you until it's done.
Questions we hear often

You're probably wondering...

We work with whoever is coordinating the care — most often a family member or caregiver. You don't need the patient present for our consultation. We work with you to get the information, the language, and the plan you need.
Every call ends with a written summary and clear next steps — yours to keep. We follow up in writing so nothing gets lost. You'll always know where things stand.
A set discharge date is a starting point — not a final answer. There are specific steps and legal protections available to families in this situation. Reach out as soon as possible and we'll tell you exactly where you stand and what your options are.
See all FAQs →
Why Kim

You're being asked to make decisions without full information or all the options.

Kim Feth, BSW
Kim Feth, BSW
Founder, Healthcare Survival Kit®

Kim has been inside the hospital system professionally and personally. She has sat at the discharge planning table. She knows what gets decided in that room — and what never gets said out loud. She has lived it as a caregiver too. Her husband's medical crisis took them through every level of care — and the wrong ones before the right ones.

She didn't learn the pressure points from a textbook. She learned them from being in the room when it mattered.

She keeps a small caseload on purpose. When you call, you get Kim — not a case number.

One caregiver said it best: “You manage the medical chaos so I can be his wife.”

That's the job. That's what we're here to do.

Every day without the right information costs you options. You're not in this alone.

Book my free consult

No forms. No pressure. A real conversation.