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For families

Your person is changing.
You can see it. You can feel it.
You can't explain it.
Trust that feeling.

The system waits for an emergency to care. We don't.

An advocate and family member speaking with a client in a wheelchair

Sound familiar?

Twelve years. Same psychiatrist. Thirty-minute remote visits. The diagnoses in his record didn't match his medications or his behaviors. The system called it managed.

Dad had already broken a leg, a hip, a shoulder. They assumed Medicare would cover what came next. It doesn't. The system counts on you not knowing that.

Her memory was slipping. Her thinking was changing. A year of watching it happen — and nobody in the system looked closely enough to say why.

The difference it makes

What happens with — and without — HSK.

Without HSK
You don't know what you don't know — and the system isn't going to tell you.
Something is changing and you can feel it, but nobody is naming it or telling you what happens next.
You know something is wrong. The healthcare system isn't listening.
You have no legal protections in place. One wrong decision can undo a lifetime of savings and planning.
Wait too long and the best options disappear. The healthcare system moves whether you're ready or not.
By the time you catch up to the system, the window to make the best decision may have already closed.
With HSK
You stop guessing. Kim has spent 20 years inside healthcare. She knows where it fails families before it has a chance to fail yours.
We read the records. We ask the questions nobody asked. We tell you what it means.
You get a real answer, a real plan, and a real next step.
The legal protections go in first — before one wrong decision costs you everything.
We tell you what's coming before it gets here. That's the difference.

What nobody tells you —
until it's too late to use it.

Preventing a crisis or preparing for a decline takes time. The appointments, the evaluations, the decisions — none of it happens overnight. Families who wait until the crisis arrives don't get to plan. They get to react.

The window to make the best decisions for your person has an end date. Nobody announces it. Nobody warns you when it's closing. And when it closes, your person doesn't get what they wanted — they get what's left.

There is no standard plan. What worked for your neighbor's family won't work for yours. Your person's diagnosis, finances, legal situation, and wishes are specific to them. A real plan treats them that way.

And the money. Almost every family we work with has saved their entire lives. Almost every family believes they have enough to last. What they actually have — once we map it against the real cost of care — is usually enough for about three years.

The system knows all of this. It just never tells you.

What this looks like

How we work together.

1
Tell us what's going on.
A free call. No forms, no pressure. Just tell us where you're stuck.
2
We map out your options.
We lay out what you're dealing with, what it means, and what to do next. You leave with a plan in writing.
3
We handle it together.
You're not doing this alone. We work it with you until it's done.
Questions we hear often

You're probably wondering...

We work with whoever is coordinating the care — most often a family member or caregiver. You don't need the patient present for our consultation. We work with you to get the information, the language, and the plan you need.
Every call ends with a written summary and clear next steps — yours to keep. We follow up in writing so nothing gets lost. You'll always know where things stand.
A set discharge date is a starting point — not a final answer. There are specific steps and legal protections available to families in this situation. Reach out as soon as possible and we'll tell you exactly where you stand and what your options are.
See all FAQs →
Why Kim

The healthcare system moves fast. It doesn't wait for you to understand what's happening.

Kim Feth, BSW
Kim Feth, BSW
Founder, Healthcare Survival Kit®

Kim has spent 23 years inside that system — 13 as a medical social worker, 10 in medical billing. She has sat at the discharge planning table. She has worked the billing side of the desk. She knows what the system does when nobody is watching the family closely enough.

She also knows it as a caregiver. Her husband's medical crisis took them through every level of care — and the wrong ones before the right ones. She didn't study the system's failure points from a textbook. She lived them.

She keeps a small caseload on purpose. When you call, you get Kim — not a case number.

One caregiver said it best: “You manage the medical chaos so I can be his wife.”

That's the job. That's what we're here to do.

Don't wait for the crisis to find you.
Book your free consult today.

Book my free consult

No forms. No pressure. A real conversation.